At Milksource, we are committed to providing high-quality A2 milk products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
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The product received is damaged or defective.
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The wrong product was delivered.
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The product was not delivered within the estimated time frame (except for carrier delays beyond our control).
2. Non-Returnable Items
We do not accept returns for:
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Perishable items (such as A2 milk) unless they arrive damaged or defective.
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Products that have been opened, used, or are not in their original condition.
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Orders placed with incorrect shipping details provided by the customer.
3. Return Process
To initiate a return, please follow these steps:
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Contact our customer support team at [Your Contact Email] within [X] days of receiving your order.
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Provide your order number, proof of purchase, and clear photos of the issue (if applicable).
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Our team will review your request and provide further instructions on returning the item.
4. Refunds and Replacements
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If your return is approved, we will process a refund to your original payment method or provide a replacement product.
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Refunds will be processed within [X] business days after we receive the returned product.
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Depending on your bank or payment provider, the credited amount may take additional days to reflect in your account.
5. Return Shipping
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If the return is due to a defective or incorrect product, Milksource will cover the return shipping cost.
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If the return is due to other reasons, the customer is responsible for the return shipping fees.
6. Contact Us
For any return-related inquiries, please reach out to us at:
Milksource
Amarjeet
9036903215